Privacy Policy vbet77

Personal Information Collected

vbet77 collects your personal information when you register an account, make a deposit, submit a withdrawal request, or contact our support team. The types of information we may collect include:

• Full name, date of birth and identity card number (MyKad) for identity verification purposes.
• Email address and mobile phone number for account communication and two-factor verification.
• Financial information such as e-wallet details (Touch 'n Go eWallet, Boost) and bank account information used for deposits and withdrawals.
• Platform usage data including betting records, game activity, transaction history and login logs.
• Device and connection information such as IP address, web browser type and operating system used.

All information collected is based on legitimate operational requirements and international licensing compliance requirements governing vbet77.

Purpose of Data Collection and Processing

Personal information collected by vbet77 is used for the following purposes only:

• Player identity verification to comply with Know Your Customer (KYC) requirements under international licensing.
• Processing deposits via DuitNow, Touch 'n Go eWallet, FPX (online banking), Boost and cryptocurrency (USDT, BTC, ETH), and withdrawals within 5–30 minutes.
• Player account management including password resets, bonus processing and VIP programme management.
• Sending account-related notifications, service updates and relevant promotional information.
• Fraud prevention, detection of suspicious activity and compliance with licensing requirements.
• Ongoing improvement of services, user interface and the playing experience on the vbet77 platform.
• Providing customer support via live chat and email, 24 hours a day, 7 days a week.

Sharing Information With Third Parties

vbet77 does not sell, rent or trade players' personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment service providers directly involved in processing your deposit and withdrawal transactions — including e-wallet processors and the relevant banking networks.
• Game software providers (including PG Soft, Pragmatic Play, JILI and Spribe) to the extent required for game verification and technical resolution.
• Competent authorities when vbet77 is required by law or court order to disclose certain information.
• Independent auditors and licensing bodies conducting compliance reviews as part of vbet77's international licensing conditions.

In all of the above cases, vbet77 ensures that the receiving parties are bound by confidentiality obligations equivalent to our own data protection standards.

Data Security Measures

vbet77 implements multiple layers of technical and procedural protection to safeguard your personal information:

• 256-bit SSL/TLS encryption for all data communication between your browser and vbet77 servers.
• Password storage using one-way hashing algorithms that cannot be reversed — no vbet77 staff member can read your password.
• Two-factor authentication (2FA) is available as an additional security layer during login.
• Continuous monitoring of account activity to detect any unauthorised access or unusual behaviour.
• Strict internal access controls — only authorised personnel may access player data and only to the extent required for their duties.

Cookies and Tracking Technologies

The vbet77 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The cookies we use include:

• Session cookies required to maintain your login status while using the platform — these cookies are deleted automatically when you close your browser.
• Preference cookies that store your language settings, display preferences and user preferences for convenience on future visits.
• Analytics cookies that help vbet77 understand platform usage patterns in aggregate, without identifying individual users.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect certain functions of the vbet77 platform.

User Rights Regarding Personal Data

As a registered vbet77 player, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold relating to your account.
• Right to correction — if any information is inaccurate or out of date, you may submit a correction request to us.
• Right to deletion — in certain circumstances, you may request that your personal data be deleted, subject to our record-keeping obligations under licensing.
• Right to object — you may object to the processing of your data for specific purposes such as marketing communications.
• Right to withdraw consent — where data processing is based on your consent, you may withdraw that consent at any time.

To submit any request relating to your data rights, please contact the vbet77 customer support team via live chat or our support email. All requests will be processed within a reasonable timeframe.

Data Retention Period

vbet77 retains your personal information for as long as your account is active or as long as required to provide services to you. After an account is closed, we may need to retain certain records for a set period for the following purposes:

• Compliance with financial record-keeping requirements under the international licensing governing vbet77's operations.
• Resolution of any disputes or complaints that remain outstanding at the time of account closure.
• Fraud prevention and platform abuse prevention — historical account records help us identify suspicious patterns.

Once the specified retention period has ended, data will be securely deleted or anonymised.

Privacy Relating to Minors

vbet77 is an online betting platform intended solely for individuals aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21.

If we find that information has been collected from a minor, the relevant account will be closed immediately and all related information will be deleted promptly.

Parents and guardians who find that their child has registered an account at vbet77 are requested to contact our support team immediately via live chat, which operates 24 hours a day, 7 days a week.

Amendments to This Privacy Policy

vbet77 reserves the right to amend this Privacy Policy from time to time in response to changes in licensing requirements, industry practices or applicable laws. When amendments are made:

• The latest version of the Privacy Policy will be published on this page with a clear effective date.
• Significant amendments will be notified to players via email or in-platform notification before the amendments take effect.
• Continued use of the vbet77 platform after the amendment effective date is considered acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to ensure you are always aware of the latest version of the vbet77 Privacy Policy.

How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by vbet77, you can contact us via:

• Live chat on the platform — available 24 hours a day, 7 days a week in Malay and English.
• Support email: [email protected]

The vbet77 privacy team will endeavour to respond to all your enquiries within a reasonable time. For formal data rights requests, please clearly state the type of request and the relevant account information so that we can process your request more efficiently.